Frequently Asked Questions

Yes, we are open to the general public. We specialize in providing home medical supplies for individuals looking to care for themselves or their loved ones at home. Additionally, we serve many organizations, including home health clinics, doctor's offices, and hospitals. If you're unable to find what you need online, don't hesitate to contact us or visit our store during business hours for personalized assistance.

Yes, we have 2 locations. Our 1st location is in the Heights area at the corner of 18th Street and Ella Blvd. Our 2nd location is in the Cypress area at the corner of 290 & Telge Rd. While we are well-known in both areas, we also supply medical equipment to various distant locations, including Tomball, Spring, Woodlands, Pasadena, Sugar Land, Katy, and beyond.

We provide a lifetime LABOR warranty for all products purchased at our store, which means that we will repair or work on any necessary part of the equipment for free. However, the cost of the replacement part will be subject to a fee, depending on the item.

While most products, including wheelchairs and walkers, offer a limited lifetime warranty on their frames, other parts such as brakes, wheels, and upholstery are not covered under any manufacturer warranties. If the frame of your equipment is faulty or breaks apart, we will work with the manufacturer to replace the item at no cost.

For oxygen concentrators and CPAP machines, the manufacturer's warranty typically lasts between 1-3 years, and we will assist with the warranty process to make it as smooth as possible. The guidelines and policies of the manufacturer will apply to these items.

This is a common question as many people want their supplies covered by insurance. Unfortunately we don't bill any insurance and this is primarily the reason we're able to stock high quality equipment and why our reviews are spectacular! Below we will list the pros and cons of taking insurance vs. going with a retail provider:

Cons of going through insurance:

1. Low quality equipment

2. Poor & slow customer service

3. No labor/service on equipment

4. No preference on equipment selected

5. Typically on-the-phone service

6. Rarely answer the phone or your questions

7. Jump through multiple hurdles

8. Pay more towards your deductible than the retail value of the product

9. Typically renting the product while they charge you every month (read the fine print)

Pros of going through retail providers:

1. High quality equipment

2. Exceptional knowledge & care of service

3. Much more time efficient - same day service

4. Lifetime labor warranties

5. Pick & choose the equipment you like

6. Return equipment you don't like

7. Get parts on the equipment if it breaks

8. Talk to someone in-person

9. Delivery & pre-assembled products

10. You own what you buy

We offer a price match policy for local medical supply stores in Houston. If you can provide proof of the same product at a lower price from a different store, we will match the price for your convenience.

However, online retailers such as Amazon are not eligible for price matching. Their pricing model and expenses are different from brick and mortar stores, and they do not provide in-person service or support for warranty claims. They also do not offer pre-assembly or delivery services, nor do they provide instructions on proper usage.

Moreover, many of the high-quality brands we offer in-store are not available on Amazon. While Amazon may offer lower prices on some items, they often operate at a loss because their main revenue comes from selling services to other businesses through AWS systems. In short, choosing to purchase from Amazon or other online retailers may save you money in the short term, but it may also mean sacrificing the quality of care and equipment that we provide at our store.

Our in-store equipment return policy allows for returns within 3 days of purchase. To qualify for a return, the equipment must be in the same condition and packaging as when you received it, and you must present your receipt.

However, some items cannot be returned due to direct contact with skin, such as bath benches, CPAP equipment, oxygen supplies, hernia belts, wound dressings, and ostomy supplies. Exceptions to the 3-day return policy may be made for in-store items, but they may be subject to a restocking fee of up to 25%.

For special orders, which are items specifically ordered for a customer that we do not stock in-store and require pre-payment, returns are not accepted under any circumstances. Please ensure that the item matches your exact description when placing a special order with us.

If you have questions or concerns then please contact us via email at completemedsup@gmail.com or use our contact us page for guidance.

Yes, we offer a 5% discount for all veterans (with proof of ID). To receive other discounts you can subscribe to our newsletter and get periodic offers, tips and guides for all things medical supplies. We also offer coupon codes for oxygen & CPAP supplies when you subscribe on our product pages for those specific categories.

Our Heights store is located at 1714 W. 18th Street, Houston TX 77008 at the corner of 18th & Ella Blvd.

Our Cypress store is located at 22224 Northwest Fwy Suite C, Cypress TX 77429 at the corner of 290 & Telge Rd.