Question 1

Do you sell to the general public?

Accepted Answer

Yes, we are open to the general public. We specialize in providing home medical supplies for individuals looking to care for themselves or their loved ones at home. Additionally, we serve many organizations, including home health clinics, doctor's offices, and hospitals. If you're unable to find what you need online, don't hesitate to contact us or visit our store during business hours for personalized assistance.

Question 2

Do you have other locations?

Accepted Answer

Yes, we have 2 locations. Our 1st location is in the Heights area at the corner of 18th Street and Ella Blvd. Our 2nd location is in the Cypress area at the corner of 290 & Telge Rd. While we are well-known in both areas, we also supply medical equipment to various distant locations, including Tomball, Spring, Woodlands, Pasadena, Sugar Land, Katy, and beyond.

Question 3

Do you offer any warranties?

Accepted Answer

We provide a lifetime LABOR warranty for all products purchased at our store, which means that we will repair or work on any necessary part of the equipment for free. However, the cost of the replacement part will be subject to a fee, depending on the item.

While most products, including wheelchairs and walkers, offer a limited lifetime warranty on their frames, other parts such as brakes, wheels, and upholstery are not covered under any manufacturer warranties. If the frame of your equipment is faulty or breaks apart, we will work with the manufacturer to replace the item at no cost.

For oxygen concentrators and CPAP machines, the manufacturer's warranty typically lasts between 1-3 years, and we will assist with the warranty process to make it as smooth as possible. The guidelines and policies of the manufacturer will apply to these items.

Question 4

Do you price match?

Accepted Answer

We offer a price match policy for local medical supply stores in Houston. If you can provide proof of the same product at a lower price from a different store, we will match the price for your convenience.

However, online retailers such as Amazon are not eligible for price matching. Their pricing model and expenses are different from brick and mortar stores, and they do not provide in-person service or support for warranty claims. They also do not offer pre-assembly or delivery services, nor do they provide instructions on proper usage.

Moreover, many of the high-quality brands we offer in-store are not available on Amazon. While Amazon may offer lower prices on some items, they often operate at a loss because their main revenue comes from selling services to other businesses through AWS systems. In short, choosing to purchase from Amazon or other online retailers may save you money in the short term, but it may also mean sacrificing the quality of care and equipment that we provide at our store.

Question 5

How do returns work for in-store purchases?

Accepted Answer

You can return most in-store equipment within 3 days of purchase if it is in the same condition and packaging and you have your receipt. Some items can’t be returned, including bath benches, CPAP equipment, oxygen supplies, hernia belts, wound dressings, and ostomy supplies. If you’re not sure whether your item qualifies, contact us before you bring it back.

Question 6

Do you offer any coupons or discounts?

Accepted Answer

Yes, we offer a 5% discount for all veterans (with proof of ID). To receive other discounts you can subscribe to our newsletter and get periodic offers, tips and guides for all things medical supplies. We also offer coupon codes for oxygen & CPAP supplies when you subscribe on our product pages for those specific categories.

Question 7

Where are you located?

Accepted Answer

Our Heights store is located at 1732 W. 18th Street, Houston TX 77008 at the corner of 18th & Ella Blvd. Our phone number is 713-880-4000

Our Cypress store is located at 22224 Northwest Fwy Suite C, Cypress TX 77429 at the corner of 290 & Telge Rd. Our phone number is 281-547-1400

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